| Joining Choice Privileges Go To Top |
| Q: |
Do I need a Choice Privileges account to go shopping and receive points?
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| A: |
Yes, please visit www.choiceprivileges.com
to either enroll or login to your Choice Privileges account.
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| Q: |
How do I enroll into the Choice Privileges Rewards Program?
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| A: |
Click Join Choice Privileges on www.choiceprivileges.com.
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| Q: |
How is the personal information I submit used by the Choice Privileges program?
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| A: |
The Choice Privileges program uses industry-accepted practices to protect your privacy. For complete
information on how your information is used please read our Privacy Policy statement on the bottom
of each page.
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| Q: |
Do I need a separate account (or a Choice Privileges Mall account) to earn points from participating
merchants at the Choice Privileges Mall?
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| A: |
No. Choice Privileges points earned from shopping with the Choice Privileges Mall will be credited
to your Choice Privileges account.
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| Logging In Go To Top |
| Q: |
I cannot remember my Username and/or Password. How do I find out?
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| A: |
Use the Login Help feature Login Help to send the information to your email address. If you are unable to
send this information to your email, please Contact Choice Privileges Service Center at
(888)-770-6800.
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| Q: |
Does it matter if my letters are upper or lower case?
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| A: |
Yes, the login process is case sensitive.
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| Q: |
Do I have to enter my Choice Privileges Username and Password each time I want to go shop?
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| A: |
Yes, your Choice Privileges information must be tracked with each purchase to credit your account
with points. You can check the box labeled "Remember Me" which will allow the system to install a
cookie onto the computer to prefill your login information whenever the page is revisited by the
same computer.
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| Shopping Go To Top |
| Q: |
Can I earn Choice Privileges points for purchases made with a merchant that I don't see on this website?
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| A: |
No, you must click through a valid link from the Choice Privileges program website and transact with
one of the participating merchants to earn points for the purchases you make.
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| Q: |
Can I earn Choice Privileges points for a purchase made directly with a participating merchant
instead of shopping through the Choice Privileges Mall website?
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| A: |
No, you must click through the Choice Privileges Mall program links to earn points.
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| Q: |
If I am just browsing and don't make a purchase, can I go back directly to the merchant at a later
date and receive Choice Privileges points?
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| A: |
No, you must come back to the Choice Privileges Mall website and click through the links for that
specific merchant to earn points.
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| Q: |
What happened to the merchant I was shopping at last week?
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| A: |
The Choice Privileges program is continually trying to find the best merchants to shop with. From
time to time the available merchants may change. If there is a particular merchant that you would
like to shop with, please contact us with your comments at cpmsupport@dbgloyalty.com
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| Q: |
Can I redeem Choice Privileges points for merchandise at this website?
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| A: |
No. Visit www.choiceprivileges.com for information on how to redeem points for travel, hotel stays,
car rentals and more.
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| Q: |
Do I need to mail anything in?
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| A: |
No, after the purchase is made the merchant will report back to the Choice Privileges Mall program the
information required to post the points. The system will use this information to credit your Choice
Privileges account.
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| Q: |
Do I need to keep the order number I receive from the merchant?
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| A: |
Yes. Order information you receive from a merchant is reported back to the Choice Privileges
Mall program in order to award points earned. If you have questions regarding your points earned from the
program, you will want to reference the order number when contacting the Choice Privileges Mall Service Center.
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| Q: |
How do returns, exchanges and/or backorders affect the Choice Privileges points earned for the
purchase?
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| A: |
If any part of a qualifying order is returned to the merchant, your points for that transaction may
be reduced or removed from your Choice Privileges account. Please check each merchant's policy for
returns.
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| Points Earned Go To Top |
| Q: |
How do I earn points from merchants through the Choice Privileges Mall?
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| A: |
You must login to your Choice Privileges account using your Username and Password. In order to earn
points for your purchases you must visit www.choiceprivilegesmall.com first then click through on a valid merchant link.
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| Q: |
After I make a purchase from a Choice Privileges Mall program merchant, when will the points be credited
to my account?
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| A: |
The points will be posted to your account within 40 days from the ship date and available
immediately upon posting. Some exceptions do apply. See the participating merchant details page for complete
information about merchant exclusions.
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| Q: |
Will the points I earn from the Choice Privileges Mall be added to my existing Choice Privileges
account?
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| A: |
Yes, points earned from purchases made with the Choice Privileges Mall are deposited into your
existing Choice Privileges account. There is no difference between points earned from other Choice
Privileges partners (i.e. Amtrak, Enterprise Rent-a-Car, etc?) and points earned from shopping with
the Choice Privileges Mall.
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| Q: |
Where can I view the Choice Privileges points I've earned from the purchases I have made?
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| A: |
Your Choice Privileges points balance can be viewed through your online profile
at www.choiceprivileges.com approximately 40
days after the ship date of your purchase.
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| Q: |
Can I shop and give the points I earn to someone else?
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| A: |
Choice Privileges points will only be credited to the account the Member logged into.
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| Q: |
How are the Choice Privileges points for each purchase calculated?
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| A: |
Points earned are calculated on the net amount of eligible purchases. Taxes, special handling
charges, returns, freight or shipping costs and any unshipped products are not included in the point
calculation. Individual merchants determine eligible purchases; please reference the merchant
details page for complete information.
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| Q: |
Is there a limit to the number of points that I can earn through the Choice Privileges Mall?
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| A: |
No. The more you shop - the more you can earn! As a reminder, you cannot earn points for taxes,
special handling charges, freight or shipping costs, and any unshipped or returned products. In
addition, please refer to the merchant details page for complete information regarding eligible
purchases for each merchant.
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| Troubleshooting Go To Top |
| Q: |
What browsers are required by Choice Privileges Mall website?
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| A: |
| Windows: |
Microsoft Internet Explorer 5.0 or higher, Netscape Navigator 6.0 or higher, or other
compatible browsers that support frames, Javascript, cookies and Secure Socket Layer protocol (SSL). |
| Macintosh: |
Microsoft Internet Explorer 5.0 or higher, Netscape Navigator 6.1 or higher, or other
compatible browsers that support frames, Javascript, cookies and Secure Socket Layer protocol
(SSL). |
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| Q: |
How do I determine which browser I am using?
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| A: |
| Windows: |
From your browser, go the Help menu and choose "About...". A screen will appear showing which
browser and version you are using. |
| Macintosh: |
From your browser, go the the Apple menu. Choose either "About Netscape" or "About Internet
Explorer". A screen will appear showing which version you are using. |
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| Q: |
How do I upgrade to another browser?
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| A: |
| Internet Explorer: |
Go to Microsoft Internet Explorer Download. Instructions provided there will help you with download and installation. |
| Netscape: |
Go to Netscape Download. Instructions provided there will help you with download and installation. |
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| Q: |
I am trying to go shopping and it says that I must have cookies enabled, what does this mean? What do I do?
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| A: |
Cookies must be enabled in your web browser to receive Choice Privileges points while shopping at
many of our merchants. Please check your browser Help section for more information on how to enable
cookies.
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| Q: |
Why are cookies required?
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| A: |
Cookies are necessary for us to be able to track purchases in order to credit Choice Privileges
points to your account. This tracking function is performed using cookies both from The DataBase
Group's (DBG), affiliate networks and from many of the merchants in the Choice Privileges
Mall. Though the Choice Privileges Mall does not require a cookie to access the web site, merchant
and network cookies are required in order to successfully shop and receive Choice Privileges points
earned. This is the only way you can earn Choice Privileges points.
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